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Frequently asked questions
Quick answers. Anything marked [confirm] is waiting on the store owner.
Draft policy, review before launch. Items marked [confirm] need the store owner's real details.
Are these real products?
Not yet. The current catalog is placeholder inventory marked 'Demo product' while the store is set up. Real products will replace it before launch.
How do I pay?
Checkout is handled by Whop's payments network, which supports the payment methods the store has turned on. Visa, Mastercard and American Express are accepted by card. Card details never touch this site.
Which currency am I charged in?
US dollars. The currency selector in the header and footer only changes how prices are displayed, using placeholder exchange rates.
How much is shipping?
Shipping rates and delivery times are to be confirmed [confirm]. The estimate in your cart is a placeholder and is not added to your total at checkout.
Do you ship internationally?
That's the plan. The countries listed in the cart estimate are placeholders [confirm: ship-to countries].
Can I return something?
See the draft returns page for the proposed terms. The final policy is to be confirmed [confirm].
How do I track my order?
Use the Track order page with your order number and the email you used at checkout. Tracking appears once the order has shipped.
Do I need an account?
No. You can check out as a guest. A Whop sign-in lets you see your order history and keeps your wishlist and addresses handy.
Is there a warranty?
Warranty terms depend on the product and are to be confirmed [confirm]. See the draft warranty page.
How do I contact support?
Use the contact form. The store's support email and phone are to be confirmed [confirm].
Still stuck? Contact us.