Policies
Returns & refunds
A draft outline of how returns could work. The final policy has not been set.
Draft policy, review before launch. Items marked [confirm] need the store owner's real details.
Return window
[confirm: number of days to return an item, and when the clock starts]
Condition of returned items
[confirm: conditions, e.g. unused, original packaging] Items must not be returned unless the store has agreed to the return first.
Faulty or wrong items
If something arrives damaged, faulty or not as ordered, contact us with your order number. Remedies are to be confirmed [confirm], and your statutory consumer rights apply where you live.
Refunds
[confirm: refund method and timing, and who pays return shipping] Refunds go back to the original payment method via Whop's payments network.
How to start a return
Use the contact form with your order number.